We’re thrilled to welcome you and your home to AvantStay! We are honored to be working with the Pocono Rentals team to bring your home into the AvantStay family. We look forward to creating a long-lasting and beneficial partnership. Below you can learn more about the acquisition and what to expect during this transition.

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Over the course of the transition, AvantStay will be working closely with the Pocono Rentals team to roll out additional services and programs that are offered to all AvantStay homeowners in our other markets. We are pleased that many of these additional offerings have been on Pocono Rentals’ roadmap for the future and look forward to being able to expedite them to the portfolio.

A set of values that are shared between Pocono Rentals and AvantStay and are redefining property management for the modern short-term rental market

Local presence and strong relationships with the community are critical for success: from AvantStay’s early days with a handful of properties in the California desert, we knew that our mission to unlock amazing experiences could only be achieved through the care of a local team and trust from our neighbors and community. We’ve built local teams as we’ve grown into new markets, and continue to invest in these communities alongside our neighbors.

Marketing your property is essential for managing your property: we take care of all the work to maximize your home’s revenue - professional photographs that highlight key revenue drivers, optimized listings to generate more leads and conversions, and real-time resolution to maintain positive reviews.

We obsess over delivering an exceptional experience for your guests: we ensure your guests have everything they need from the moment they arrive to the moment they check out, including 24/7 support from our team. We go the extra mile to build guest loyalty and keep them coming back to your property.

AvantStay is the right partner to accelerate the vision Pocono Rentals has created for owners

Technology that provides real-time property insights: our proprietary suite of technology drives efficiencies and solutions to simplify our operational back-end. We built our platform to serve the needs of our owners and guests, incorporating their feedback directly into our roadmap.

Preferred partnerships to differentiate your home: our partnership networks provide owners exclusive access to luxury distribution channels, suppliers, and vendors that can offer differentiated experiences at preferred rates.

Curated guest experiences for memorable stays: we are pushing the limits of what guests can expect when they stay with us. We offer thoughtful welcome amenities, set up for special occasions and holidays, value-added services through our concierge team, and continue to find ways to make each stay unforgettable.

Dave is integral to your success with AvantStay: Dave will continue to lead the pursuit of our shared vision on behalf of AvantStay. The relationships and reputation they’ve been building are the cornerstones of our partnership, and we are delighted that they will continue to represent you and your property in the AvantStay community.

AvantStay has partnered with Pocono Rentals to transition the management of your property to AvantStay, effective November 1st, 2023. This will occur over the next few months, culminating with the official transition onto AvantStay’s platform in the spring. We are excited to welcome all Pocono Rentals owners to the AvantStay community and carry forward the success that Pocono Rentals has built for many years to come.

With our shared values and aligned vision for this partnership, rest assured that the dedicated service Pocono Rentals has been able to provide you and your home will remain unchanged. We look forward to building our relationship with you, learning more about your goals for your property, and how AvantStay can help realize those goals.

Our in-house Listings and Distribution team takes a diversified distribution approach to increase lead and are listed on Airbnb, VRBO, booking. com, Expedia, TripAdvisor, and more. Plus, we have exclusive access to luxury listing sites such as Homes & Villas by Marriott International, Luxury Villas & Homes, LaCure, Luxury Retreats, and The Plum Guide. We have cultivated strong relationships with leading distribution platforms and are preferred partners of top-performing OTAs like Airbnb and VRBO. We are directly integrated with these partners, allowing us channel-specific listing and revenue optimization to maximize conversion.

Over the next several months, AvantStay will be working with Dave and the Pocono Rentals team to officially transition your property onto our platform in the spring. The integration team will be working behind the scenes to ensure your seamless transition with minimal effort on your part.

Critical to this is deepening our understanding of your property’s current management operations by working side by side with the team at Pocono Rentals over the next few months. During this time, Pocono Rentals will continue to provide the same great service you have come to expect while helping AvantStay learn the details of your property's operations and procedures. Together, we will work towards launching your home on AvantStay’s platform in the spring.

Below are further details on areas where you may have questions related to the transition. As we draw closer to the launch of your property on AvantStay’s platform, we will provide an in-depth overview of all AvantStay’s offerings and what you can expect leading up to and after the launch.

Listing & Distribution

Concierge & Value Added Services

Your guests can take advantage of our premium concierge services to schedule mid-stay cleans, request fridge stocking, book a private chef or in-home massages, and more. We find bespoke services with local partners to fit the needs of each of our markets, creating new ways your guests can enhance their stay at your property.

Safety & Technology

AvantStay offers cutting-edge smart technology and installation for every home in our portfolio at no additional cost. Our safety and security technology package offers everything from seamless WiFi solutions to entry and noise monitoring, ensuring your home is safe and protected and your neighbors are undisturbed. Additionally, all incoming guests are fully vetted during their booking process using Persona, our automated ID verification and fraud prevention solution.

Home Protection

With our Accidental Damage Protection program, AvantStay charges all guests a small nightly fee between $12-$20, and will cover the cost of unintentional guest damages up to $2,000. This protects you in the event we are unable to collect damage-related funds from the guest and ensures expenses related to accidental guest damages under $2,000 are not charged back to you. We also require all owners to provide a copy of their homeowners insurance or declaration of their homeowners insurance for our records naming AvantStay as additionally insured. In addition to your policy, AvantStay maintains its own general liability coverage of $1,000,000 per occurrence and $2,000,000 in the aggregate, as well as professional liability, EPLI, worker's compensation, and other policies required to protect our operations.

You will continue to receive monthly payments and statements from Pocono Rentals during the transition period. At launch, you will get access to AvantStay’s owner portal, Lighthouse, where you can access your monthly statements, find all information related to your property’s bookings and revenue information, view your listings and work orders, and book stays for yourself and your guests.

What do I do if I have questions about my statement and/or payment?

Please continue to reach out to your dedicated representative at Pocono Rentals during the transition.

When do my statements and payments switch to AvantStay?

The first month after launch.

Will my existing personal use dates at my property transfer over?

Yes, all of your current owner reservations will be transferred into our system at launch. You will be able to view them and make additional reservations directly in Lighthouse.

AvantStay will absorb the management operations, including housekeeping and maintenance providers, your home currently has in place. AvantStay relies on the care and service of existing local partners to help keep the transition as smooth as possible. Should there be a need for additional services or a change in service provider, AvantStay offers full-service management services including sourcing, training, and coordinating with all vendors (housekeeping, pool/spa servicing, trash removal, etc.).

How am I charged for cleaning after a personal stay?

The Owner clean rate you are currently charged will be the same that AvantStay charges.

There will be no change to your property’s distribution channels during the transition period. Your home will continue to be marketed on Pocono Rentals' website and OTA platforms. Prior to launch, our team will create your listing in AvantStay’s platform from your current listing. We will push your new AvantStay listing live on our site and OTAs in the spring.

Will my repair threshold change?

No, whatever dollar amount is currently reflected in your agreement will be carried forward.

Will my listings stay the same?

Yes, the contents of your listing will remain the same.

Will my reviews transfer from Airbnb & VRBO?

Yes.

If I have a name for my property, will I get to keep it?

Yes.

Our mission has always been to unlock amazing experiences in top destinations, and there’s nothing we love more than bringing families, friends, and loved ones together to enjoy cherished moments with those they care about most. The team at Pocono Rentals will continue to serve your guests throughout the transition while AvantStay and Pocono Rentals work together to transfer over all guest-facing property details and procedures into AvantStay’s guest platform.

Do existing reservations at my property transfer over?

All existing reservations will remain in place and be transferred over with no action needed from you. You will be able to view real-time reservations at your property in Lighthouse.

How will our guests learn about the acquisition?

Both Pocono Rentals and AvantStay will send an email to former and upcoming guests to announce the transition right before the launch. For guests staying at your home after launch, we ensure them that there are no changes to their reservation.

What about our repeat guests and VIPs?

AvantStay will work with Pocono Rentals to collect all information on your repeat guests and VIPs so we can continue to provide the same level of service they are used to. Their profile will be marked internally in our platform so each reservation gets an extra level of service and attention.

Listing & Distribution

Our in-house Listings and Distribution team takes a diversified distribution approach to increase leads. We have cultivated strong relationships with leading distribution platforms and are preferred partners of top-performing OTAs like Airbnb and VRBO. We are directly integrated with these partners, allowing us channel-specific listing and revenue optimization to maximize conversion.

Concierge & Value Added Services

Your guests can take advantage of our premium concierge to schedule mid-stay cleans, request fridge stocking, book a private chef or in-home massages, and more. We find bespoke services with local partners to fit the needs of each of our markets, creating new ways your guests can enhance their stay at your property.

Design Services

Only AvantStay homeowners get access to our award-winning interior design team who will create a custom locally inspired design for your home. We can accommodate a range of scopes of redesign – from light staging and décor, to a full home refresh. We work with owners to identify design goals and customize a program best suited to fit those needs.

Home Protection

Accidental Damage Protection - AvantStay charges all guests a small nightly fee between $12-$20, and will cover the cost of unintentional guest damages up to $2,000. This protects you in the event we are unable to collect damage related funds from the guest, and ensures expenses related to accidental guest damages under $2,000 are not charged back to you.Insurance - AvantStay requires all owners to provide a copy of their homeowner’s insurance or declaration of their homeowners’ insurance for our records naming AvantStay as additional insured. In addition to your policy, AvantStay maintains its own general liability coverage of $1,000,000 per occurrence and $2,000,000 in the aggregate, as well as professional liability, EPLI, worker's compensation, and other policies required to protect our operations.

Safety & Technology

IoT Devices: AvantStay offers cutting-edge smart technology and installation for every home in our portfolio at no additional cost. Our safety and security technology package offers everything from seamless WiFi solutions to entry and noise monitoring, ensuring your home is safe and protected and your neighbors are undisturbed. Guest Verification: All incoming guests are fully vetted during their booking process using Persona, our automated ID verification and fraud prevention solution.

Over the course of the transition, AvantStay will be working closely with the Pocono Rentals team to roll out additional services and programs that are offered to all AvantStay homeowners in our other markets. We are pleased that many of these additional offerings have been on Pocono Rentals’ roadmap for the future, and look forward to be able to expedite them to the portfolio.

Below is further detail on areas where you may have questions related to the transition. As we draw closer to the launch of your property on AvantStay’s platform, we will provide an in-depth overview of all AvantStay’s offerings and what you can expect leading up to and after the launch.

Will I need to sign an AvantStay contract?

No. AvantStay will be assuming your current management agreement with Pocono Rentals, which means the terms, including your management fee, will remain the same.

How do I get paid?

There will be no changes to how you are paid for the months leading up to the launch on AvantStay’s platform in the spring. Until then, you will be paid by Pocono Rentals and your statements will continue to be provided by Pocono Rentals. The first month after the launch, you will be paid by AvantStay and will be able to access your statement Lighthouse, AvantStay’s proprietary owner portal. Statements will continue to be issued by the 15th of the month.

The most common questions we are asked by our new homeowners are often about their contracts, fees, and local contacts. We are committed to providing transparency every step of the way and want to address these questions upfront.

Who will be taking care of my property?

AvantStay knows how critical local teams and service providers are to the success of our properties. They have welcomed all Pocono Rentals staff members to the AvantStay team, as they are a key part of ensuring a smooth transition.

Who do I contact?

Dave and the Pocono Rentals team are still your primary points of contact.